When used properly, the inspection camera can withstand the rough environments found in pipes. Any equipment used in these conditions is subject to damage occurring. You can minimize repairs by treating the camera system as a precision piece of equipment.
The most common required repairs are damaged camera heads (used without a protective skid), damaged flex springs, and damaged pushrod cables (kinked or broken).
Camera Head:
Always use the protective skid. Using the camera without the protective skid will eventually cause camera head failure. Damage occurs more rapidly in pipes with a rough interior surface, such as old cast iron pipes.
Push Cable:
The push cable made of fiberglass, is a smaller diameter (9mm) than some competing camera systems. The system design allows more flexibility for turns and bends.
If the camera head has stopped moving, do not force the push rod. If you continue to feed the cable into the pipe, the cable will fold upon itself, and damage will occur. Sometimes the cable will kink or completely shear, and hidden damage may not be discovered until another use.
Camera Head Spring:
Always protect the flexible camera head spring if you have to force the spring past a sharp edge, through tree roots, or on a line restriction. Upon retrieval, the spring might catch and be kinked or stretched. In most cases this will require replacement of the camera head.
Warranty and After-Sales Policy
We provide a ONE YEAR limited warranty for our cameras. Failures due to misuse, abuse, or normal wear and tear are not covered.
1.Immediate Defects: If you encounter any defects in the camera right after receiving it, please capture a video of the issue and send it to us. We'll promptly provide you with a new replacement part at no additional cost.
2.Used Cameras: For cameras that have been in use and later develop issues within the warranty period, we have two options for you:
Option 1: Send us the defective part, and we'll repair it for you under the one-year warranty. There might be a repair fee if new materials are needed for replacement. If no new materials are required, there won’t be a repair fee. Normally, the customer covers the shipping cost to send us the broken part, and we'll return it at our expense.
Option 2: Purchase a new part. We understand that camera systems are utilized in demanding applications and environments, subject to normal wear and tear. Hence, we provide comprehensive instructions in video and PDF formats, along with all the necessary spare parts for daily repairs. Our sewer cameras are designed with modular components, enabling users to easily conduct their own repairs using simple hand tools. All components are plug-and-play and can be readily replaced.
3.If you prefer not to repair it or need an immediate solution, you can also take it to one of our authorized repair centers in Europe/USA to promptly address any issues.
Remarks:
1.Once customers identify the problem, please take some photos/videos and send them to us via email/WhatsApp or other methods.
2.After our technicians review the photos/videos, we will supply: Spare parts and technical help
3.In some situations, if the problem can't be solved by customers themselves, customers can send damaged parts back to us.
4.To save shipping costs, we suggest you order some extra parts for future use and send back all faulty parts at one time.
You Can Get Any Spare Parts
Set of Skids for 23mm Head
Wireless Keyboard and Receiver
Red Cable with Reel 6.8mm
Blue Cable with Reel 5.2mm
Micro Cable with Reel 4.8mm
